Many mobile users often consider taking service plans because they are affordable and have many perks a user can enjoy. Web Guard is one of the most popular services you can attain on a mobile network plan today. It is a free service usually provided to T-Mobile customers or Metro PCS.

Although many people go for this trend of micro mobile security features to ensure content safety for their kids, it can sometimes become a huge hassle, and you might want to turn it off.

So, while considering everything, we are here to tell you how to disable Web Guard on your mobile service plan. We have discussed everything in detail below that, including,

  • What is Web Guard?
  • What is the issue with a Web Guard?
  • Everything you should check before you disable Web Guard
  • How can you turn off Web Guard?

What is the Web Guard feature?

T-Mobile is a local virtual private network offering its subscriber’s different data plans.

Web Guard, a trend micro mobile security feature for T-Mobile and Metro PCS users, restricts access to explicit or unwanted websites. This network configuration utility ensures protection for a safe web browsing experience by content filtering. In addition, the web guard also stops attackers from trying to hack your data.

This is an excellent feature for any parent who would like to prevent their young adult kids from watching porn or other disturbing adult content on the internet.

What is the Issue with a Web Guard?

While Web Guard is perfect for keeping your browsing history safe from unwarranted invasions, there is an issue with this service that bugs a lot of users. In addition, the Web Guard may also restrict your access to some of your favorite websites, making the browsing experience a nightmare.

If that happens, you may need to learn how to turn off the Web Guard. This is why it is great that you have found our page. You can continue reading to learn valuable tips for turning the Web Guard off for a T-Mobile account.

Things to Check Before Turning Off Web Guard

Before you blame the T-Mobile Web Guard, you need to check out other possible reasons that might inhibit access to specific websites.

Some of these factors are mentioned below.

Check Your Internet Connection

You must first be sure whether your internet connection is strong enough to open a specific website. Your network’s speed and signal strength are among the most significant factors that could prevent you from having a smooth browsing experience.

Also, check whether you still have mobile data available or not. Sometimes, you cannot open your websites after hitting a data limit.

Ensure Your Phone Storage Isn’t Full

When your phone storage is complete, your browser cannot load temporary files. This is what causes the websites to lag and won’t let them load properly. You can try clearing your web browser’s data to ensure this isn’t the case.

Here is how you can wipe your browsing history and cache files clean,

  • Go to phone Settings.
  • Search for App Manager.
  • Once at the tab, scroll down until you find Web Browser.
  • Tap and hit Clear Data

This should clean your browsing data, and your websites can load temporary files.

The website Should Be in Working Mode

This might come as a shock to you, but there are times when some of your favorite websites can be down. Their servers could have crashed, preventing the web browsers from loading them.

To check whether a website has crashed, go to your other web browsers and try opening the websites there.

How to Turn Off T-Mobile App Web Guard?

If you have gone through the abovementioned factors and none of them was the issue, then it’s supposedly Web Guard causing the problem.

Here are a few methods that you can use to disable Web Guard.

Turn Off T-Mobile Web Guard

If you’re using a T-Mobile device, you would know that Web Guard is an optional service you can use and turn off anytime. But remember that you must be the primary account holder to manage the Web Guard settings.

  • Tap app launch on the “My T-Mobile App.” If you don’t have it installed on your phone, you can download it from Google Play Store or App Store on iOS.
  • Sign in to the app using your T-Mobile credentials. If you don’t have an account, just sign-up and log in.
  • On the main settings interface, tap the multiple lines option in the upper left corner to proceed to “Profile Settings.
  • Look for Family Controls once you’re in the tab and toggle “No Restrictions.”
  • Tap “Save,” and the Web Guard should turn off completely.

If you tried the suggested method, and it doesn’t turn off Web Guard via the mobile security app, you can always log on to the website. However, web Guard settings might seem challenging to manage from the application initially.

And in case you’d like to save yourself from the hassle and turn off Web Guard restrictions, go to the T-Mobile App and follow the same steps. You will be able to turn it off.

T-Mobile Security Application Didn’t Turn Off Web Guard

Suppose your Web Guard didn’t turn off after following the abovementioned steps. Then before doing anything else, check your internet settings. The only way to change the T-Mobile app or website settings is if your network signal is strong.

You can also reload the page or refresh the app to solve the issue. Contact your network administrator for further guidance if you still can’t turn the Web Guard off.

How to Disable Web Guard Chrome?

WebGuard blocking is simple and pretty easy on Chrome or Android devices. It doesn’t require you to complete complicated steps for content filtering. However, remember that you need to be the primary account holder for these steps to disable content filtering.

Take a look,

  • Open the Chrome application.
  • Go to Settings and find Privacy/Security.
  • There, you can tap Web Guard to manage Web Guard settings.

Once that is done, you can launch your web browser and search for any keyword. But, again, the web guard is blocked if you see mature content on the web pages.

  • The method mentioned above was for mobile. This is how you can turn it off on the desktop.
  • Paste “chrome://settings/security” on the URL bar, then hit Enter.
  • Remove the check beside the “Enable Web Guard.”
  • Then, save your changes by clicking OK.

It will gain you access to blocked sites on your desktop and disable the content filter.

Final Verdict

The fact that you couldn’t load certain websites before was probably because you had Web Guard enabled. However, it keeps your account profile information from leaking and can cause a lot of hassle when it blocks web pages.

You can always go to the settings app, find the Web Guard section, press the Web Guard button, and turn off the safe search to access all sorts of content. However, this isn’t possible for devices with family controls.

The process is similar and swift if you’d like to turn off SafeSearch on your phone or laptop browser.